Membership Refund and Cancellation Policy

This Policy applies only to payments made to Mitly or Mitly's payment processor for Mitly membership access, subscription access, account access, or other platform-access charges. This Policy does not apply to any separate user-to-user arrangement, communication, expectation, amount, gift, reimbursement, transportation cost, venue cost, or other off-platform or independent arrangement.

Mitly is a membership-based public social planning directory and technology platform. Mitly sells access to platform features only. Mitly does not sell meetings, attendance, companionship, friendship, dating, transportation, security, emergency response, or any real-world service.

Membership may be billed on a recurring basis, such as monthly, unless otherwise stated at checkout. By purchasing recurring membership access, you authorize Mitly or its payment processor to charge your selected payment method for the recurring amount, applicable taxes where required, and any disclosed renewal charges until you cancel.

The exact price, renewal period, trial period if any, and cancellation terms should be displayed at checkout or in the membership account tools. If pricing or features change, Mitly may provide notice where required by law or where Mitly chooses to do so.

If you believe a Mitly membership charge was made in error, contact support@mitlyapp.com promptly. Mitly may review billing errors, duplicate charges, technical subscription issues, unauthorized account access allegations, processor errors, or other exceptional circumstances.

Refunds, if any, are discretionary except where required by applicable law, payment processor rules, or card-network rules. Mitly may deny refund requests where the user had access to membership features, failed to cancel before renewal, violated Mitly's rules, created safety or fraud concerns, misused the platform, or requested a refund based on a separate user-to-user issue outside Mitly's billing system.

Nothing in this Policy limits any non-waivable payment dispute, chargeback, cancellation, refund, or consumer rights that apply under law or card-network rules. If you initiate a chargeback or payment dispute, Mitly may provide relevant records to the payment processor, including account status, membership access records, checkout disclosures, cancellation records, support communications, and policy acknowledgements.

Mitly may suspend or restrict membership access while a payment dispute, fraud review, chargeback, or billing issue is pending, subject to applicable law.

Mitly may offer free trials, promotional pricing, coupons, limited access, or other special terms. Such offers may have specific eligibility rules, expiration dates, renewal terms, geographic limits, or cancellation requirements. Promotional access does not create a right to future free access or discounted access.

If a trial converts into a paid membership, the renewal and cancellation terms displayed at checkout or in the relevant offer apply. Members are responsible for cancelling before trial expiration if they do not want to be charged, unless applicable law provides otherwise.

Membership charges may include applicable taxes, fees, or processor-related amounts where required or disclosed. Tax treatment may vary by location, membership product, processor, and applicable law. Mitly may rely on third-party processors or tax tools to calculate and collect applicable taxes.

Mitly may update this Policy from time to time. Updated terms may apply to future billing periods, future purchases, future renewals, or future refund requests, subject to applicable law. Continued use of paid membership after an updated Policy becomes effective may constitute acceptance of the updated Policy.