Privacy Policy

This Privacy Policy applies to Mitly's website, account tools, public profile directory, membership features, public-plan request tools, messaging tools, support tools, moderation tools, reports, and optional manual safety tools. It applies when you visit Mitly, create an account, browse public profiles, apply for an approved public profile, purchase or manage membership access, send or receive a public-plan request, message another user, submit a report, use safety tools, contact support, or otherwise interact with Mitly.

This Privacy Policy should be read together with Mitly's Terms of Use, Membership Refund and Cancellation Policy, Community Rules, Member Rules, Approved Public Profile Rules, Safety Guidelines, and Emergency Policy. Capitalized terms used but not defined here have the meanings given in the Terms of Use. If a conflict exists between this Privacy Policy and the Terms of Use regarding privacy practices, this Privacy Policy controls for privacy-specific issues.

Mitly may collect information you provide directly, including your name, email address, phone number, login credentials, profile details, public biography, city, age where collected, photos, gallery images, availability preferences, public-plan interests, profile application answers, support messages, reports, safety notes, public-plan details, messages, acknowledgements, checkbox acceptances, membership selections, and any other information you choose to submit.

If you apply for or maintain an approved public profile, Mitly may collect additional profile review information, such as verification status, application details, compliance acknowledgements, profile images, public activity preferences, availability, moderation notes, account status, and related operational records. Do not submit information that you do not want Mitly to process for the purpose for which you provide it.

Mitly may collect and process account and membership information, including user identifiers, membership status, subscription status, membership start and end dates, cancellation status, renewal status, payment processor customer identifiers, payment processor subscription identifiers, transaction identifiers, invoices, receipts, billing events, failed payment events, dispute notices, refund review notes, tax-related information where applicable, and related support records.

Mitly may use third-party payment processors for membership billing. Mitly generally does not store complete payment card numbers when payment processors handle card data directly. Payment processors may collect, process, and store payment information under their own terms and privacy policies. Mitly receives limited billing and subscription information from payment processors so that Mitly can activate, suspend, cancel, or manage membership access.

Mitly may collect and process public-plan request records, including proposed public venue or event, proposed date and time, expected duration, public-plan details, status labels, acceptance or decline records, cancellation records, check-in or checkout status, message thread identifiers, timestamps, and related metadata.

Mitly may process messages and communications sent through the platform. Messages may be used to operate the messaging feature, enforce rules, review reports, detect prohibited conduct, investigate safety concerns, preserve records, respond to support requests, and comply with legal obligations. Users should not share sensitive personal information, private addresses, financial credentials, passwords, identity documents, or unnecessary private details through Mitly messages.

Mitly may process limited technical information such as IP address, browser type, device type, operating system, app or browser version, referring URLs, pages viewed, timestamps, click activity, diagnostic information, crash logs, approximate location derived from IP address, and security or fraud signals.

Mitly's current web model does not promise live or background location tracking. If a feature requests browser location in the future, location collection will depend on your device settings, browser permissions, operating system limitations, network conditions, and whether you choose to allow the permission. You should not rely on Mitly as a real-time location monitor or emergency tracking service.

Mitly may use cookies, local storage, session storage, pixels, analytics tools, logs, and similar technologies to operate the Services, remember sessions, protect accounts, measure performance, understand feature use, prevent fraud, maintain security, troubleshoot errors, and improve the platform.

You may be able to control some cookies through your browser settings. If you disable certain cookies or storage tools, some Mitly features may not function properly, including login, membership status, saved preferences, security checks, or messaging.

Mitly may use information to provide, maintain, secure, debug, personalize, analyze, and improve the Services; create and manage accounts; display public profiles; administer membership access; process membership billing; manage subscription status; facilitate public-plan requests; operate messaging; provide support; enforce Terms and policies; review reports; prevent fraud; protect safety; detect prohibited conduct; maintain records; comply with law; and defend legal rights.

Mitly may also use information to send account notices, membership notices, billing notices, policy updates, safety reminders, support messages, security alerts, administrative notices, and other service-related communications. Where permitted by law, Mitly may send marketing communications, and users may opt out of marketing communications as described in the message or account tools.

Mitly may share information with other users as necessary for platform functionality, such as displaying public profile information, showing public-plan request details to the relevant participants, enabling messaging, showing status updates, or communicating safety and report-related information where appropriate.

Mitly may share information with vendors and service providers that help operate the platform, including hosting providers, database providers, analytics vendors, fraud prevention vendors, payment processors, subscription management services, email and communications providers, support tools, security vendors, and professional advisors. These providers may process information only for authorized purposes and subject to applicable obligations.

Mitly may retain information for as long as reasonably necessary to provide the Services, maintain accounts, administer membership access, support billing and tax records, resolve disputes, enforce policies, review safety reports, preserve evidence, comply with legal obligations, prevent fraud, improve the platform, and protect legal rights.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, operational needs, safety needs, dispute needs, and whether an account has been deleted, suspended, banned, or otherwise restricted. Mitly may retain certain records after account deletion where necessary for legal, safety, fraud prevention, billing, tax, dispute, moderation, or compliance purposes.

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have rights related to marketing communications, cookies, and certain data uses. To exercise privacy rights, contact support@mitlyapp.com.

Mitly may need to verify your identity before responding to a privacy request. Mitly may deny or limit requests where permitted by law, including where information must be retained for legal compliance, safety, fraud prevention, dispute resolution, billing, tax, moderation, or legitimate business purposes.

Mitly is operated from the United States. If you access Mitly from outside the United States, you understand that information may be transferred to, stored in, and processed in the United States or other locations where Mitly or its service providers operate. Data protection laws in those locations may differ from the laws where you live.

Mitly may update this Privacy Policy from time to time. When changes are material, Mitly may provide notice through the website, account tools, email, or other reasonable means. Continued use of the Services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.