Contact Mitly
How can we help?
For public-plan questions, membership issues, account concerns, verification support, or business inquiries, contact Mitly directly. You can also start with the guided support assistant below for simple platform questions.
General support
Use this page when you need direct help from Mitly or want a cleaner starting point before sending an email.
Guided first step
The support assistant is meant for simple questions only. It is useful for basics, but it does not replace direct support review for complex issues.
Safety matters
If your issue involves conduct, suspicious behavior, or anything unsafe, review Mitly’s safety standards immediately and contact support with clear details.
Support
Public-Plan Support
Use this for public-plan request questions, scheduling confusion, request status concerns, membership billing questions, or check-in/check-out support needs.
Account
Account & Verification
Use this for login issues, profile concerns, verification questions, saved profile issues, or anything related to your member account.
Safety
Safety & Reporting
Use this for suspicious behavior, conduct concerns, uncomfortable interactions, or anything that may violate Mitly’s platform standards.
Business
Business & General Inquiries
Use this for partnerships, business inquiries, media interest, or anything that does not fit standard support categories.
Mitly support assistant
Ask a simple support question first.
This assistant is designed for basic platform questions only. It can help with public-plan basics, verification basics, membership guidance, safety page direction, and approved-profile application questions.
Good for:
Public-plan questions, account basics, verification basics, membership guidance, safety page direction, and approved-profile application basics.
It will not decide:
Refund disputes, legal issues, harassment investigations, or nuanced moderation decisions. Those should go directly to support.
Suggested questions
What support can help with
Booking questions
Questions about booking flow, payment confusion, booking status, scheduling concerns, or what happened after checkout.
Verification questions
Questions about customer verification, account readiness, and why verification requirements may affect booking access.
Platform guidance
General questions about how Mitly works, where to find the right page, and how the request-based platform experience is structured.
Business contact
General outreach, partnerships, collaborations, and other business-related communication.
Before contacting support
Be specific
Include what happened, what page or action was involved, and any useful details so support can understand the situation faster.
Use the right category
Booking, account, safety, and business inquiries are easier to review when the message starts in the correct lane.
Safety comes first
If the concern involves conduct or anything unsafe, make that clear immediately and review Mitly’s Safety Guidelines.
Trust and policies
Support should reduce uncertainty, not create more of it.
Mitly facilitates a request-based platform for lawful public social plans. Support does not guarantee behavior, compatibility, availability, or outcomes, and illegal activity is strictly prohibited.
Direct support access
Guided first step. Real fallback. Better support flow.