Contact Mitly

Tell us what you need.

A real support request starts with a clear note. Include what happened, where it happened, and the account email involved.

Email support support@mitlyapp.com

Safety concern?

Say that clearly in the subject line and include relevant details. Review Mitly’s safety standards while you wait for support.

Read Safety Guidelines

Choose a subject

Send your note to the right lane.

Public plansRequests, scheduling, or membershipQuestions about sending a request, schedule confusion, status, billing, or check-in and check-out support.AccountLogin, profile, or verificationHelp with account access, verification requirements, profile concerns, or saved profiles.SafetyConduct and reportingReport suspicious behavior, an uncomfortable interaction, or conduct that may violate Mitly standards.BusinessPartnerships and general inquiriesFor partnerships, media interest, business questions, or anything outside standard support.

A guided first step

Try the support assistant.

It handles simple platform questions and points nuanced account, safety, refund, legal, and moderation issues to direct support.

Scope

Good for

Public-plan and account basics, verification, membership guidance, safety-page direction, and profile applications.

Send to a person

Refund disputes, legal issues, harassment investigations, and nuanced moderation decisions need direct support review.

Ask a question

Support should reduce uncertainty.

Mitly facilitates a request-based platform for lawful public social plans. Support does not guarantee behavior, compatibility, availability, or outcomes, and illegal activity is prohibited.